REFUND & RETURNS POLICY

Orders cancelled before shipping will be fully refunded. 

All sales are final. International shipments may require duties and taxes upon receipt of your package. If you chose not to pay for the customs duties/taxes, we can not issue you a refund.

WARRANTY

Your watch is covered by our twelve month warranty against any defects in manufacturing; this includes the watch movement, indexes, dial, and hands. 

In other words, if the watch parts or mechanics don't work properly, and it's our fault, we will repair or replace your product for free. 

However, this does not cover any abuse or physical damage inflicted on the watch. The warranty does not cover water damage, normal wear and tear, batteries, accidental glass damage, scratches, strap damage, or theft. Please note that leather straps are not waterproof although the watch is water resistant to 50 meters.   

If the product is returned during the warranty period, CRISTIAN COLE will repair or replace any defective watch or watch-part, at no additional expense, within a reasonable time, after the product is returned. However, the customer may be subject to the costs of shipping the product. For international shipping, we highly recommend using a track able shipping service or purchasing shipping insurance as we cannot guarantee that we will receive your returned item.

Proof of purchase is required for all warranty claims and service requests, so please keep your receipt with the purchase e-mail. 


Please contact us at info@cristiancole.com